Frequently Asked Questions
Everything you need to know about shopping with Ten Club LLC
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Ten Club LLC ships exclusively to customers within the United States. We are looking to expand to international markets in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I contact customer support?
Our dedicated support team is available Monday through Friday via the 'Contact Us' page on our website or by emailing [email protected].